Helping Hands Pediatrics is a Family-Centered Medical Home. The Medical Home…is accessible, continuous, comprehensive, family-centered, coordinated, compassionate, and culturally effective care (AAP policy statement, 2002, reaffirmed 2008).

This means Helping Hands Pediatrics, as your Medical Home, is a central resource for all of your child’s care needs. In a Medical Home, your doctor, nurse and other medical staff who see your child for routine check-ups – make you feel like you are the most important part of the health care team. You are welcome and invited to participate in all aspects of your child’s care.
As your Medical Home we will also help you find needed information and resources, such as information about:
  • Pediatric specialists
  • Health conditions/latest treatments
  • Home care, equipment, and vendors
  • Supports and respite services for your family
  • Other key local services
Our Practice would like to be available when you need us. The care we provide is based on scientific and expert standards developed by the American Academy of Pediatrics and Bright Futures. For additional information regarding evidence-based guidelines, ask our physicians or your team member
Access and Communication
Helping Hands Pediatrics wants to make sure that you are able to communicate with our staff. Please ask about any special communication or access needs that you or your children have. We have “policies” with your needs in mind. Some Include:
  • When you call for a sick appointment, you will be seen within 24 hours. Same day if possible.
  • When your child has tests or procedures done you will get results by either nurse phone call or Patient Portal.
  • If you are referred to a specialist, with your permission we will share information with them and with you in a timely manner.
Your Medical Home Care Team
  • Take care of your child when he or she is sick and well and help you all to stay well
  • Help you plan your child’s care and/or set goals for care, now and in the future
  • Talk with you about any testing or treatment that your child needs
  • Work with you and other care providers to coordinate care.